Account Creation and Login

Account Creation and Login

Before initially joining a ThinkTank Session, Session participants must log in as Guests or Account Holders through the ThinkTank Login screen. This topic describes how to log in and join a ThinkTank Session as a Guest or Account Holder.

You can log into ThinkTank as a Guest or Account Holder:

  • Guests are generally Thinkers who are invited to participate in a Session, but do not have an established ThinkTank account.
  • Account Holders can be Leaders, Workspace Administrators, or Thinkers who have an established account in a ThinkTank Workspace.

Leaders must allocate Session Passes for Guests to access a Session.

Leaders must allocate Session Passes for Guests to access a Session.

To log in as a Guest:

  1. Navigate to your organization’s ThinkTank URL address provided by the Session Leader. The login screen opens.

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  1. In the bottom Guest Login  section, enter the Session ID, which is the identification number of the session you are attending. Your Session Leader will provide this, or if you click on a Session link from an e-mail or calendar invitation, the Session ID will be populated in the field.
  2. Enter the Passkey, provided by the Session Leader, for the session you are attending.
  3. Enter your E-mail address, which is typically your work e-mail address.
  4. Enter a Screen Name which is what displays to others during the Session. Generally, first names are used.
  5. Click on Enter Session. The ThinkTank Session opens.

Account Holders can use these username/password credentials for subsequent logins to ThinkTank Sessions. For details on creating a ThinkTank Account Holder account, see the section on Create Account

To Log In as an Account Holder:

  1. Navigate to your organization’s ThinkTank URL address provided by the Session Leader. The login screen opens. Click "Account Holder" button in the upper right corner:

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      2. In the top Account Holder section, enter your Username and Password.

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  1. Click on Sign In. The Home Screen opens, where you can join a ThinkTank Session.

 

To join a ThinkTank Session:

  1. In the Home screen, enter the Session ID in the Join Session section on the left.
  2. Enter the Session Passkey, and then click on Join to participate in the Session.

Note: To return to the main Login screen, click on the left arrow button.

From the Login screen, you can create a ThinkTank account that you can use for subsequent logins.

  1. Navigate to your organization’s ThinkTank URL address provided by the Workspace Administrator. The login screen opens. Click "Create Account" under "Account Holder" button in the upper right corner:

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  1. The Create Account section displays:

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  1. In the Create Account section, fill in the following required fields: 
    • E-mail (domain name must be registered by your ThinkTank Workspace Administrator in the ThinkTank Workspace)
    • First Name
    • Last Name
    • Username
    • Password
    • Confirm New Password
  1. Click on Create Account.
  2. ThinkTank generates an automated email with your account confirmation details. Confirm and activate your account by clicking the link in the email within three days of receipt.

To reset your password:

  1. If you forget your password during the login process, click on the Reset Password link below the Account Holder Login section.

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  1. Enter your E-mail address. This is the address you used when you first created your account.
  2. Enter your New Password, and retype the password for verification. See the next section on Password Complexity Requirements.

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  1. Click on Reset Password.
  2. You will receive a confirmation e-mail from ThinkTank Support. Click on the link in the email to reset your password.
  3. ThinkTank generates an automated email with a link to confirm the password reset request. You must click on the link in the email to complete the request before you can log in again.

Account Holders can reset their passwords from the Account Holder Login screen. Alternatively, Workspace Administrator can assign strong passwords for Account Holders.

Recent ThinkTank security enhancements require that Account Holders create strong passwords. Strong password requirements affect Account Holders creating new accounts and account holders changing passwords in the 'My Profile' section or via the 'Forgot Password' link.

Strong password requirements include the following:

  • Passwords cannot contain common dictionary words, including proper nouns.
  • Passwords cannot contain an account holder's username.
  • Passwords must be at least 8 characters in length.
  • Passwords must contain at least one digit.
  • Passwords must contain at least one lower case character.
  • Passwords must contain at least one upper case character.
  • Passwords must contain one special character.

ThinkTank Workspace Administrators assign a password expiration time frame (every 'x' number of days) in which Account Holders must change their passwords. Depending on the security requirements of a given ThinkTank Workspace, the password expiration time frame will vary.

When an Account Holder's password is nearing the expiration date, a reminder message will appear during login, with an option to change the current password. The Workspace Administrator assigns the time frame in which the password reminder message will appear. By default, Account Holders will see reminder messages 15 days prior to expiration, unless configured otherwise by the Workspace Administrator.

  • When an Account Holder logs into ThinkTank on the password expiration date, he/she can use the current password to log in, but must change the current password to continue.
  • If a Workspace Administrator generates a password for an Account Holder, the Account Holder must change his/her password upon logging into ThinkTank with the Administrator's generated password.

In any Login screen, click on the Contact Support link to open an e-mail addressed to the ThinkTank Support team in your email client application.

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